The new card worked straight after insertion into the GO but I couldn't operate the GO via TomTom Home on my PC although Home could see the contents of the GO ok. The Western_Europe map had grown in size so the SD card I bought, complete with map, was larger than the original (1GB) SD card in the GO 710. TomTom Home has cerainly improved vastly over the past two years but I have recently learned of another problem which still continues with the latest V 2.5.2.60, downloaded today.ĭuring the summer, I thought it was about time to update the map in my GO710 and not having adsl broadband decided to buy a new map on an SD card from TomTom shop. We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem. Once you have done this, we suggest trying the steps above again. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. ° Next time the device is connected, the computer should display the message 'New Hardware found' ° When running this program, a window will open for only 1 second, removing the USB registry entries of the TomTom device from the computer. The file can be downloaded from 'My Questions History' in your 'My TomTom account'. If it still does not show up as a removable drive please run the registry cleaner attached to this incident. ° Check under 'My Computer' if the device does now show up as a 'Removable drive' If the TomTom device is shown there with a red cross, right-click on it and select 'Enable' ° Go to 'Start' and right-click on 'My Computer' and select 'Properties' If the device is NOT listed as a 'Removable drive' under 'My Computer', try the following: Otherwise you may not be allowed to connect new hardware (especially the case when using office computers) Make sure that you have got Administrator rights on the PC. Try different USB ports (preferably ones which are on the back of the computer) When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on until it is connected to the computer. Reset the device using a paper clip (see ). Make sure the device is fully charged before connecting it to the computer or ideally also connect the power cable to the device / home. Thank you for contacting TomTom Customer Support. The actual device does connect to the computer but does not appear to connect to the internet.
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